Shipping & Returns

SHIPPING POLICY

United States Only

• Processing Times: 24 hours.
• Standard Shipping: 4-10 business days.
• Free Shipping on orders over $25+.
• Excl. 1.American Samoa 2.Guam 3.Northern Mariana Islands 4.Puerto Rico 5.U.S. Virgin Islands 6.Hawaii 7.Alaska
• The delivery times come into effect after your order has been processed and shipped. 
• Standard Delivery via FedEx/UPS/USPS take 5-10 business days for delivery. We will get you the most reasonable delivery channel based on your order and delivery address.

In case of holidays or special circumstances, the shipment will be delayed. Please stay on and wait for the additional days in transit for delivery. 

Guaranteed Shipping Time Policy

Normally it takes 7-12 business days for your order to be processed and shipped. (Shipping time excludes Saturdays, Sundays, and Holidays.) Please be noted that the Guaranteed Shipping Time Policy is not applicable to legal holidays.

RETURNS & REFUNDS

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. 

Returns (if applicable)

We accept return of products. Customers have the right to apply for a return within 30 days after delivery the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address. 

Notes

• Custom-order or personalised items do not have a right to 30 days refund.
• If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
• If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
• No restocking fee to be charged to the consumers for the return of a product.
• Only products purchased on www.vetinda.com may be returned.

For more questions please contact us via email at support@vetinda.com. Our online customer service team will be happy to assist you with eligible returns, with a return instruction and the return shipping address.

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@vetinda.com

RETURN / EXCHANGE FAQS

Q1:How long will it take to receive a credit for my returned items?

• Once received, returns are processed within 2–7 business days. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank/original payment method for details.

Q2:I used PayPal to make my purchase. Can I exchange my order?

• Yes. If you would like to make an exchange on an order originally paid with PayPal, please contact us via email at support@vetinda.com. with your order ID. Our Service Team will be happy to assist you in processing your orders exchange or cancellation.

Q3:I ordered/received the wrong product. Can I return it?

• If your online order is not as expected, please contact support@vetinda.com for assistance. Our Service Team will be happy to assist you in processing your returns, for products in stock, we will send a correction to your address.

Q4:My item arrived damaged. What should I do?

• If you received damaged merchandise, please retain the box, packaging, and all contents and contact us as soon as possible at support@vetinda.com for assistance.

*When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping package to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the package, the packing materials, and items inside, take some clear photos related, and contact us as soon as possible.